Frequently Asked Questions

everything you need to know about your flight to our world of beauty

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.

What is your return policy?

We offer a 30-day return policy for most products purchased directly from our site. Items must be in their original packaging and gently used or unused to qualify for a refund.

Do you ship internationally?

Yes, we currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are r.e.m. beauty products vegan and cruelty-free?

Yes, we are proud to be 100% vegan and cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.

How do I find the right shade for me?

You can use our virtual try-on tool or our shade finder quiz available on the product pages to help identify the perfect match for your skin tone and undertone.